Last Updated: 01-08-2024
Introduction
Welcome to Divine Infosoft ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website [divineinfosoft.in] and our URL shortening services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information
We may collect the following personal information when you use our Service:
- Account Information: Name, email address, username, and password when you register
- Contact Information: Email address, phone number, and other contact details
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
- Profile Information: Bio, profile picture, social media links, and other information you provide for your bio pages
Usage Information
We automatically collect certain information about how you use our Service:
- Link Data: URLs you shorten, custom aliases you create, and link performance metrics
- Analytics Data: Click-through rates, geographic location of clicks, device types, browser information, and referral sources
- Website Usage: Pages visited, time spent on pages, IP address, and browsing behavior
- Device Information: Device type, operating system, browser type, and mobile device identifiers
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Remember your preferences and login information
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Improve our Service functionality
How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- Create and maintain your account
- Process your transactions and billing
- Provide URL shortening, bio pages, and QR code services
- Generate analytics and performance reports
- Respond to your inquiries and provide customer support
Service Improvement
- Analyze usage patterns to improve our Service
- Develop new features and functionality
- Conduct research and analytics
- Optimize website performance and user experience
Communication
- Send service-related notifications and updates
- Provide customer support and technical assistance
- Send promotional materials and marketing communications (with your consent)
- Notify you about changes to our terms or privacy policy
Legal and Security
- Prevent fraud and abuse
- Comply with legal obligations
- Protect our rights and property
- Ensure the security and integrity of our Service
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Email delivery and communication
- Analytics and data analysis
- Technical support and maintenance
- Security and fraud prevention
Legal Requirements
We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:
- Comply with legal processes or government requests
- Protect against legal liability
- Investigate potential violations of our terms of service
- Protect the safety and security of our users and the public
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
Aggregate Information
We may share aggregated, non-personally identifiable information for research, analytics, or marketing purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against:
- Unauthorized access, alteration, disclosure, or destruction
- Data breaches and cyber attacks
- Loss or theft of information
Security Measures Include:
- SSL encryption for data transmission
- Secure server infrastructure with regular security updates
- Access controls and authentication protocols
- Regular security audits and monitoring
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a structured, machine-readable format
Correction and Updates
- Correct inaccurate or incomplete personal information
- Update your account information and preferences
Deletion
- Request deletion of your personal information
- Delete your account and associated data
Restriction and Objection
- Restrict the processing of your personal information
- Object to certain uses of your information
Consent Withdrawal
- Withdraw consent for marketing communications
- Opt-out of non-essential cookies and tracking
To exercise these rights, please contact us at [privacy@divineinfosoft.in] or through your account settings.
Cookies and Tracking
Types of Cookies We Use:
Essential Cookies: Required for basic website functionality and security
Performance Cookies: Help us analyze website usage and improve performance
Functional Cookies: Remember your preferences and personalize your experience
Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
Cookie Management
You can control cookies through your browser settings:
- Block all cookies
- Accept only first-party cookies
- Receive notifications when cookies are set
- Delete existing cookies
Note that disabling cookies may affect the functionality of our Service.
International Data Transfers
Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Other legally recognized transfer mechanisms
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfill the purposes outlined in this Privacy Policy
Retention Periods:
- Account Information: Until account deletion or as required by law
- Usage Data: Up to 24 months for analytics purposes
- Financial Records: As required by applicable tax and accounting laws
- Customer Support Records: Up to 3 years after the last interaction
Children's Privacy
Our Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
Third-Party Links and Services
Our Service may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our Service
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@divineinfosoft.in
Website: https://divineinfosoft.in
For data protection inquiries specifically, please include "Privacy Policy" in the subject line of your email.